Delivery Policy

Highlights

  • Cash on Delivery not available 
  • We offer free shipping for all orders within India.
  • 2-3 business days for deliveries to Metro-cities (Bangalore, Chennai, Delhi, Kolkata & Mumbai)
  • 3-7 business days for deliveries to the rest of India
  • Delivery time may be longer for remote areas.

We will try our best to dispatch all orders within 24-48 hours of receiving them. However, in some cases, there may be a delay due to factors beyond our control, such as weather conditions or logistical issues. In such cases, we will inform you about the delay and provide an estimated delivery date.

If your order is delayed beyond the estimated delivery date, please contact us at cagrawal.svgraphics@gmail.com and we will investigate the matter and take appropriate action. We may offer a refund or exchange if the delay is due to our fault or if we are unable to fulfill your order.

Please note that we are not responsible for delays caused by third-party shipping companies or any customs or import duties that may be charged by your country's customs department.

We hope that our delivery policy has provided you with the information you need. If you have any further questions or concerns, please do not hesitate to contact us.

FAQ'S

Frequently Asked Questions

Will I get refund/Compensation if my order is late?

The product will be delivered according to the delivery timeframe specified during the checkout process and we are strictly adhering to the same schedule. If there is a delay due to severe weather, Govt Restriction or any courier delay for any reason we will not be able to help in any refund/compensation but will try our best for delivering the product on-time. However, if you have any problems receiving your order, please contact us at cagrawal.svgraphics@gmail.com and we will investigate the matter and take appropriate action.

What does Delivery Exception means?

Please be aware that we make every effort to have the product delivered at all costs, but if a package is unable to be delivered, our support staff will notify you through the call or whatsapp that the courier company was unable to deliver the product and the reason which we receive from them as mention as "Facing Delivery Exception". Once we receive your response, we will forward it to the courier firm so that delivery may be attempted again. If you do not respond within a day, your package will be returned to the "Production Unit" (in the meantime, we will request the courier company to reattempt delivery from our end to try delivering if possible). If your package is returned to the "Production Unit" in such a case, please provide us with an alternate address, complete pin-code, and landmark details so that our Ops team can calculate the reshipping cost and share the payment link. Since we are charged for each return shipment . I hope you understand and are willing to help us. Note: If the returned shipment is not accepted or no response received for reshipping within 30 days of the goods being delivered to the main office, the package will be scrapped/destroyed and no refund will be issued for the order. Also, please offer feedback after you receive the product if you find the shipment to be tampered with, damaged, or faulty so that the claim may be closed as soon as possible.

What to do when my product is damaged?

If the product received has the exterior box/cover tampered with, DO NOT ACCEPT IT. Instead, snap a picture and share it with us while rejecting it, which may help us place a fresh order before the damaged one is returned to us for inquiry.
If the product is received in fine condition but the inside product is damaged, we will assist you in managing it; however, if the opening video is available, we will assist you in sending the replacement order without question.

How i can cancel my order?

Cancellation Policy:

To cancel any order: First check the status of your order from your account. If your order status is marked as Unfulfilled , then only you can cancel the order by contacting us at 6350659241. Once we cancel the order, we will issue a full refund to your original payment method within 7-10 working days.
If the order status is other then Unfulfilled then you can not cancel the order because now your order is in printing state.

Please note that we reserve the right to cancel any order at any time, for any reason. If we cancel your order, we will inform you as soon as possible and issue a full refund to your original payment method.
We hope that our cancellation policy has provided you with the information you need. If you have any further questions or concerns, please do not hesitate to contact us.

 

Refund Policy:

If an order is placed on our website and your payment is deducted, but your order is cancelled for any reason (Personal Request, Design Issue, etc.) we will issue a full refund to your original payment method within 7-10 working days.

Return

Only if the package is being damaged/Incorrect product being sent return is acceptable and the same has to be mentioned to the carrier while accepting the product.

Damaged Product being received

If the product received has the exterior box/cover tampered with, DO NOT ACCEPT IT. Instead, snap a picture and share it with us while rejecting it, which may help us place a fresh order before the damaged one is returned to us for inquiry.

If the product is received in fine condition but the inside product is damaged, we will assist you in managing it; however, if the opening video is available, we will assist you in sending the replacement order without question.

We hope that our refund has provided you with the information you need. If you have any further questions or concerns, please do not hesitate to contact us.